We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Our return address: Cross-border E-commerce Industrial Zone,Jian'an District, Xuchang city, Henan, China, 461000
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), Impact on secondary sales of products（such as personal serious damage）,custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you receive, and once the return is accepted, make another purchase for the new item.
We will notify you once we receive and inspect your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, refund amount is the full payment we received from your order, not including any escrow fees or taxes charged on your side. Please kindly understand that it may take some time for your bank or credit card company to process the refund.