Payment & Shipment
Processing Time: Ship out within 1-2 days after received payment except for weekends and holidays.
3-5 working days to America. (FedEx/UPS/DHL)
3-5 working days to Canada. (DHL)
3-5 working days to Australia. (DHL)
5-8 working days to Europe. (TNT/GES)
4-7 working days to South Africa. (DHL)
Most countries are free shipping, so please read through to see if it is free shipping to your country,and check the shipping fees on products page. Please leave correct address info, change any address info will cause extra fee after be posted. Don’t accept any address with P.O. BOX, and abbreviation of the city name. Don’t authorize deliverymen to leave your package at your door in any case. We will arrange the shipment after the payment clear. The reason why “Synthetic Hair” on your package is to just avoid the custom tax.
About Damage and Issues:
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Our items stock status:
As usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
The harsh weather condition and festival holiday:
Sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
You have your PayPal account, then choose the PayPal to complete the payment directly.
If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
(Choose the PayPal payment, you can choose your country currency, we accept all the currency)
Please don’t use “e-check” payment, this payment states is “uncleared”, this shows we don’t receive your payment now, we can’t arrange the shipment for you.
We will wait the states change to “cleared”, we receive the payment, we will arrange the payment, usually, this takes 4-5 days.
We will check our PayPal account, when we confirm to receive the payment, we will arrange the shipment. Orders are subject to verification and acceptance prior to shipping.
Due to the current COVID-19 pandemic worldwide there may be delays in delivery. But we are open as usual and we will always work hard to get your order to you as quick as possible.
If your order is urgent, please contact us directly.
firstname.lastname@example.org, +86 175 2716 6065, or leave a message through your order.